INFO:

It’s not just what you say and how you say it. It turns out that the messenger matters just as much as the message. When navigating conflict, do you ever stop to consider how you can use your character to increase your ability to improve how others hear you and influence outcomes with them? Consider these questions: 📌 Have you been consistent in demeanor? 📌 Have you violated or lost trust with the person you are in conflict with? 📌 Does the other person feel safe around you? 📌 Are you competent and knowledgeable about what you are in disagreement about? 📌 Do you share the same values, ethics, or beliefs? If not, how might that influence how they hear you? Understanding how someone sees you is an important component of developing an effective conflict strategy to engage with them.